For the 19th year, plasma process equipment maker Plasma-Therm LLC of St Petersburg, FL, USA has been recognized for the quality of its systems and customer support according to the annual global survey Customer Satisfaction Survey of the semiconductor industry conducted by market analyst firm VLSIresearch.
Survey participants are asked to rate their suppliers in 15 categories based on supplier performance, customer service, and product performance. Plasma-Therm earned five awards, including two ‘RANKED 1st’ awards, for having the highest scores of all companies in the categories ‘Etch & Clean Equipment’ and ‘Focused Suppliers of Chip Making Equipment’.
In the combined ranking of all Fab Equipment Suppliers both large and small, Plasma-Therm scored second only to ASML, the world’s largest photolithography supplier, thereby earning an additional ‘THE BEST’ award for the company.
Plasma-Therm also earned a ‘10 BEST’ award in the category ‘Focused Suppliers of Chip Making Equipment’ and a ‘THE BEST’ award in the ‘Suppliers of Wafer Fab Equipment to Specialty Chip Makers’ category.
“As we continue expanding our product and application portfolio, we never lose focus on providing the best service and support in the industry to all of our customers, from small institutions and start-ups to specialty fabs and high-volume manufacturers,” says Plasma-Therm’s CEO Abdul Lateef.
With this year’s awards, Plasma-Therm now has received a total of 37 awards over 19 years of participation in the Customer Satisfaction Survey. VLSIresearch received feedback from more than 79% of the chip market in this year’s survey, conducted over two-and-a-half months and in five languages.